This policy explains how trials, cancellations and refunds work for Ajonic subscriptions.
1. Trial
The trial costs $1, paid by card when you start it, and lasts 7 days with 100 credits. When it ends, the Pro plan ($49/month) is charged to the same card automatically and renews monthly. Cancel at any time before the trial ends and nothing more is charged; the $1 is not refunded. Pro, Business and Agency bought directly have no trial and are charged when you choose them; Enterprise trials are agreed with our team.
2. Subscriptions
Paid plans are billed in advance, monthly or yearly, through our payment processor Stripe. Your plan renews automatically until you cancel.
3. Cancelling
You can cancel any time from Billing in the app. Your plan stays active until the end of the period you have paid for, and you will not be charged again.
4. Refunds
- Because AI work (website builds, images, audits) uses paid processing the moment it runs, payments are generally non-refundable, including for partly used periods.
- If you were charged by mistake — for example a duplicate charge or a charge after you cancelled — contact us within 30 days and we will refund it.
- If the service was unavailable for a long period because of a problem on our side, contact us and we will review a refund or credit.
- Where local consumer law gives you a right to a refund, that right is not affected by this policy.
5. Plan changes
Upgrades apply immediately. Downgrades apply from the next billing period; usage above the new plan’s limits may be paused.
6. Contact
For billing questions, write to us from the contact page.